Applications and websites
Mobile and desktop interfaces, information architecture, navigation, forms and key user journeys.
user research · testing · interaction design
UXLab
We reveal what people understand, where they hesitate and why. Applications, websites, services and emerging forms of interaction are validated with real users.
real peoplerather than opinions and assumptions
TH:A-1444Building A, 14th floor
from prototypeto a live service or application
UX
userprototypeobservationimprovement
What we can validate
Usability is not a matter of opinion.
Good testing answers a specific question: can a user find the key function, understand the navigation, complete a task and tell what just happened?
Services and processes
The whole user experience across touchpoints, from the first piece of information to completing the service.
Emerging interactions
Digital assistants, unconventional interfaces, VR/AR and prototypes for which established patterns do not yet exist.
How collaboration works
From a question to an actionable recommendation.
The scope adapts to the project. The aim is not a long report, but evidence that supports the next design decision.
Research question
We define what you need to learn and which decision the study should support.
Tasks and participants
We prepare realistic tasks and recruit people who match the target group.
Testing sessions
We observe behaviour, problems and user strategies and ask questions at the right moment.
Findings and priorities
Results become specific, prioritised recommendations for the next iteration.
Who UXLab is for
You can test before everything is finished.
The earlier a major issue is found, the less expensive it is to fix. A sketch, clickable prototype or live product can all be meaningfully evaluated.
Students
Course and thesis projects
Validate your design with real users and base project decisions on observation rather than personal impressions.
Arrange a consultation →Research and industry
Prototypes, products and services
We can help formulate the research question, design the study and identify the problems with the greatest impact.
Describe your project →What you receive
Observations, context and a next step.
The output format depends on scope, but it must always be clear what we observed and how the recommendations follow from that evidence.
Severity-ranked findings
Where users fail, what slows them down and which issues have the greatest impact.
Recommended changes
Specific content, structure or interaction changes ordered by priority.
Input for the next iteration
A record of the key findings and questions worth validating in the next round.
Contact
What do you need to learn about your users?
Send a short project description, the target audience and the question you need answered. We will suggest an appropriate approach.